Acentra Health

Welcome

Benefits proudly offered to Acentra Health Members

Members can feel prepared and confident

with the Legal Plan

Product Administered By: Legal Access Plans

LegalEASE works with Acentra Health counselors and team members to provide our members with excellent service and assistance with legal help.

How Does it Work?

If and when a legal issue arises for a legal Plan Member, Legal Access Plans takes immediate action to match the right attorney for the member's specific legal matter. Legal Access Plans has implemented a process and the technology to greatly reduce the high costs and lost time when a legal matter arises. Legal matters can be stressful and Legal Access Plans is there to help every step of the way.

Click Here to view our Recovery Assistance Flyer

Member Coverage

Plan Cost

The Legal Plan is free to Acentra Health members.

Who's Covered?

Member, Spouse (Common Law, Significant other, Domestic partner, etc.), any and all dependent children (biological, adopted, custodial, foster, etc.) Up to age 22, who are members of household (Kids can be away in school) .

Included Legal Benefits:

Initial 30-minute consultations by phone or in person with Plan Attorney.
Simple Will or Living Will prepared for eligible family members, one per plan year.
Document Review for many types of legal documents, up to 6 pages in length.
Dispute Resolution to attempt to resolve simple legal disputes, such as a simple contractor dispute.
Guaranteed Reduced Rates – Plan Members receive a 25% discount on Plan Attorney’s hourly rates when legal representation is needed.

Plan Rate

Plan benefits include a special plan discount of 25% off of the attorneys' normal hourly rates for all covered services that do not have a special rate or any cost attached to them.

Consultation & Referral

Free consultation benefit covers up to thirty (30) minutes in the Plan Attorney's office, over the phone or online with the Plan Attorney. The number of consultations is unlimited, except that each one must be on a different legal matter. Consultations are provided by the local Plan Attorney who is determined to be the best match for your needs by the LegalEASE Member Specialist.

Document Review*

This benefit is available up to three times each year and can be used for documents that total six pages or less. This can be handled in person with the Plan Attorney, online with the Plan Attorney.

Dispute Resolution Calls & Letters*

If the Plan Member and their Plan Attorney agree that such resolution will likely resolve their matter, they are entitled to have a phone call or a letter made by their Plan Attorney. This benefit is available up to three times each year.

Simple Will

What constitutes a Simple Will varies by state, so it is difficult to give parameters into which your will must fall in order to be covered. This benefit is provided by completing a Will questionnaire which will be reviewed by a local Plan Attorney. You will have the option to include additional information with your basic Will questionnaire and have the Plan Attorney review your situation and make recommendations for other documents that may be helpful. From the time we receive your Will kit there is typically a four to six week turnaround time for your Will to be completed. Your benefits also cover an annual update of your will each year enrolled.

Living Will

If you have a simple will, your benefits also cover a living will for you and your spouse.

Financial Benefits

Financial consultation regarding debt matters, investment options, money management, taxes, and retirement planning. Financial personnel services are discounted at 25% as are CPA tax preparation fees.

Excluded Matters

Preparing, completing, or filing of federal, state, or local tax returns. (Excluded for Legal Benefits Only), Acentra Health has Financial Tax Preparation benefits)
Any action, proceeding or dispute between a Plan Member and his employer, or Plan Member and his fellow employees, a Plan Member and his union, or labor management trust fund, or a Plan Member and any other party when such coverage is prohibited by law.
- Member’s employee benefit plans, credit unions, programs or arrangements sponsored by an employer, or cases involving workers’ compensation, unemployment compensation, sexual harassment, and age discrimination.
Matters relating to securities, trademark or patent matters; business or commercial interests, including, but not limited to, professional, partnership and/or corporate matters; matters arising out of a Member/Covered Family Member’s role as an officer or director of an organization; matters involving the law or laws of jurisdictions other than the United States and its territories and Canada.
Any matters against a government (domestic or foreign) entity or agency.
Duplication of services previously claimed and in relation to the same matter.
Any Citizen's Dispute Settlement Program.
Filing fees, court costs, reporter's fees and other miscellaneous costs in any proceeding. "Miscellaneous costs" are defined as service of process fees, investigative fees, expert witness fees, other witness fees, copy charges, telephone charges, supplies expenses and any other expenses incurred by any Plan Attorney, other than the Plan Attorney's fees for legal services.
Any legal proceeding in which the Plan Member is entitled to legal representation or reimbursement for the costs thereof, from any source other than this Agreement whether or not the Plan Member perfects or exercises this right.
Frivolous matters are not included. A matter is defined herein as "frivolous" if the matter has no merit, is brought for the sole purpose of harassing, vexing, or annoying another party, or as otherwise defined by the code of Professional Responsibility of the state in which the Plan Attorney is handling the matter for any Plan Member
Any action against the Plan (Legal Access Plans), the EAP, the Plan Attorneys or any of their parent, subsidiaries, partner, employees or directors, or other third parties under contract with the above-mentioned parties, including but not limited to any EAP Client Organization. Also, no actions will be permitted against the Company, or any of its affiliated companies, or any of their parents, directors, officers, agents or employees.
Any action that Plan Attorney feels may be in conflict with his/her ongoing practice, as defined in the Code of Professional Responsibility of the State Bar of the state(s) in which the attorney is licensed. As an example, one state’s Code of Professional Responsibility, in relevant part, states: "A lawyer who has not formerly represented a client in a matter shall not thereafter represent another person in the same or a substantially related matter in which that person's interests are materially adverse to the interests of the former client unless the former client consents after consultation."
Appellate court proceedings, class actions, interventions, malpractice proceedings, actions in which punitive damages are being sought, derivative actions and amicus curiae filings.

Attorney Network

About the Network of Attorneys

When going in for surgery, you don’t want a surgeon that has a poor track record or only a couple years experience. We feel that a legal need is just as important.

Help Focus Infrastructure

When it comes to finding an attorney, an employee can waste days looking for the right one, even with a legal plan. Our process has a Help Focus Infrastructure. We focus on our relationships with our Providers to help us help your employees, faster. Our Attorney Match Technology and dialogue with attorneys and members ensures the right help the first time. Matching an employee to the right help expedites solutions while saving time and stress.

Standards and Qualifications

The credentialing standards that we utilize to vet our providers is the most stringent in the country. We focus on years of experience, as well as insurance and discipline, as well as penalty of perjury submissions with extensive back ground checks.

Under the Provider Network, your employees will receive legal help from professionals with many of these service characteristics:

Experience in the Legal Matter Needed
Quality Time Spent in Consultations
Years of Legal Training and Experience
Up-to-date Legal Training Each Year
Lawyers Who are Service-Oriented
Lawyers Who Have a Solid Local Reputation in their Communities
Exceptional Backgrounds
Years of Courtroom and Trial Experience

Provider Standards of Care

The Network Provider shall strive to provide the highest quality of legal representation and service to Plan Members.

Plan Providers agree to the following:

To comply at all times with the Rules of Civil Procedure and Criminal Procedure and the Rules of Professional Conduct applicable to the jurisdiction.
To return member's calls promptly, within one business day, and communicate with members such that a member and the member's family do not voice substantiated concerns over promptness or frequency of your or your firm's communication.
To not enter continuances, adjournments, or the like without the member's comfort and consent.
To not arrange for substitutions or stand-ins unless the member has been previously advised and that the member understands that you remain responsible for the case and to contact you if there is any concern or if proceedings do not go as planned.
To always respect a member, their needs and family.
To maintain a professional office, in staffing and appearance.
To fully explain yourself such that a member has an understanding for the reasons behind your recommendations and suggestions, even if a member may not hire your firm.
To not complete any additional work that will result in a fee to the member, where not covered by the member's plan, until a fee arrangement is fully understood by the member and there is a written agreement.
To help each member individually and ensure that everything you do is in the interest of the member.
To notify Legal Access Plans if there is or may be the possibility of a conflict of interest or violation of ethical codes.
To notify Legal Access Plans if there may be a misunderstanding or potential service issue where there may be a complaint without breaking any client confidences.
To direct any grievances or concerns, such as process procedure or billing, to Legal Access and not a member.
To not refer any member to another attorney without the knowledge and consent of Legal Access if you cannot assist.
To take responsibility and uphold the highest standards of customer service delivered by any and all firm staff or employees that have interaction with members.
To communicate and cooperate with Legal Access Plans on any concern, inquiry or issue and return any communication from Legal Access within one business day.

About Us

Legal Access Plans History

LegalEASE, A Legal Access Company, is an employee benefits company that provides an easy to use legal service platform for Plan Members. Since 1971, LegalEASE continues to provide robust Legal Insurance Plans to employers who see the benefit in providing a valuable service to their employees. Employees need benefits that (1) cover their legal need (2) offer great attorneys to choose from and (3) find a way to connect to the provider they need.

LegalEASE has built software systems to proactively improve how employees find a better attorney for their legal need. At LegalEASE we want for the employee to use their benefit plan, that is why we created a compatibility/matching system that enables employees to search for the best attorney for their legal need that is nearby to them.

We also can provide a LegalEASE Advocate who can walk them through the legal process that will save the employee time and help reduce stress regarding their legal issue. It is important for us to provide a white-glove service to our Plan Members during their most stressful times. We take into consideration the employee’s feelings about their legal issue, and that is why we are able to take that extra step in the attorney search process by providing an Advocate that will help them throughout their case.

How We Operate

Legal Access Companies consists of several companies and brands to best meet customer needs, including but not limited to: Legal Plans USA, Legal Access Plans, LegalEASE, and LAMG. Legal Access Plans has a wide array of products across several market segements, including worksite, employee assistance and worklife.