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Benefits Proudly Offered to Hospital Corporation of America Employees
Be fully prepared and confident
with the CorePlus Legal Benefit Plan
Learn about legal benefits, a smart option for your protection.
Product Administered By: Legal Access Plans
You deserve to feel prepared and confident when facing a legal matter. The HCA CorePlus Legal Benefit Plan is a robust product offering that protects members when it matters most. Legal Access has been putting people in touch with quality local attorneys and helping solve problems since 1971.
The HCA CorePlus Legal Benefit Plan
The HCA CorePlus Legal Benefit Plan offers exclusive access benefits. These include discounts, flat rates and covered services for common legal needs experienced by employee members. Identity Theft Prevention & Recovery, Financial Counseling, Budgeting, and Financial Planning benefits are all included with this plan.
The HCA CorePlus Legal Benefit Plan is designed with complete family protection in mind. When an employee enrolls in the HCA CorePlus Legal Benefit Plan, coverage is extended to the spouse and all children up to age 23. Specific benefits, including Estate Planning, are extended to the employee's parents and spouse's parents.
How Does it Work?
If and when a legal issue arises for an HCA CorePlus Legal Benefit Plan member, Legal Access Plans takes immediate action to match the right attorney for the member's specific legal matter. Legal Access Plans has implemented a process and the technology to greatly reduce the high costs and lost time when a legal matter arises. Legal matters can be stressful and Legal Access Plans is there to help every step of the way.
Link over to your previous member site here.
Benefits may not be accurately reflected in the older site. For a complete and up-to-date list of benefits, please refer to your Certificate of Coverage.
Coverage
The value of Family Legal Protection Plan
Plan Benefits:
Initial Legal Consultations with plan attorneys. Any legal problem is discussed with you for up to 1/2 hour.
• No charge for each consultation with plan attorney
• Unlimited number of initial consultations
• Your choice - each consultation can be:
- In person with plan attorney
- By phone with plan attorney
- Online with plan attorney
Special Attorney Hourly Rates if legal representation is needed. Member receives special plan discounted hourly rates as part of plan membership – plan rate of $75.00 per hour.
Simple Will or Living Will – Prepared for eligible family members, one per plan year.
• No additional charge for you or your spouse
• Covers annual update of will each year enrolled
Document Review of many types of legal documents.
• No charge for three document reviews (6 pages per document) per year
Dispute Resolution Calls/Letters (up to 3 separate matters per year) at no additional charge to attempt to resolve legal disputes without a lawsuit.
Small Claims Court Preparation consultation at no additional charge by phone with attorney on small claims lawsuits.
Guaranteed Plan Rate for all covered services that may not have a special rate, coverage or no cost attached to them as outlined in these documents.
• $75.00 per hour is our special low hourly rate, when an hourly rate is quoted. (Average attorney hourly rates in the USA are $250+)
• Covers all general matters that do not have a specific benefit in this plan
Guaranteed Low Flat Rates have specific definitions and this document defines each service.* When you need to utilize one of the below flat rate benefits, the special flat rate listed below is all that you pay for the attorney’s time. Other fees, such as filing fees, are not included. Please see definitions for a full description.
Your cost for these plan benefits includes:
• Traffic Ticket Defense $89.00
• Bankruptcy Chapter 7 $250.00
• Will w/ Minor Trust $170.00
• Non-Support (Spouse/Child) $239.00
• Divorce (Simple) $210.00
• Corporation (Regular) $239.00
• Non-Commercial Real Estate $175.00
*If your matter does not fit into these specific definitions, the Guaranteed Plan Rate for these services will apply.
Guaranteed Discounted Contingency Fees apply in those cases where attorneys customarily take a case on a contingency fee (an agreed upon portion of any recovery to you), depending upon what happens when the case ends.
• When state laws set contingency fees: lesser of 10% less than state law minimum fee or the attorney’s usual fee.
• When state laws do not set contingency fee: maximum of 29% if settled before trial, 36% if a trail is conducted, or 40% after an appellate brief is filed.
• Ask your attorney if your case merits a contingency fee.
NEW! Select Paid in Full Benefits
The following benefits have new expanded paid in full coverage. When you use an in-network attorney for the following legal matters, the attorney’s time is paid in full up to the plan maximum. There are also out of network coverages for the below benefits.
• Name Change
• Guardianship/Conservatorship (Uncontested and Contested)
• Governmental Agency Adoptions (Uncontested and Contested)
• Stepparent Adoptions (Uncontested and Contested)
For more information, please see the certificate of coverage in this packet. Any legal need not specifically covered or excluded still can utilize the special hourly rate if an hourly rate is quoted.
Financial Counseling
Take advantage of our comprehensive financial counseling services, all at no additional cost.
Telephone Consultations
• Unlimited number of consultations
• One half hour per new topic
• Personal financial tune-up
• Preparing a budget
• Reviewing credit options
Internet/Online Services
• Interactive website calculators
• Complete online discussion of financial concepts
• Additional online legal library of credit and collection information
Personal Budget Preparation and Assistance
Get expert help when preparing a personal budget through telephone or online services.
• Unlimited number of consultations
• One half hour per new topic
• Receive help in the preparation of a personal family budget
• Complete debt chart with counselor
• Understanding solutions for credit problems
• Getting relief from creditors/collection agency harassment
• Consider debt consolidation
• Unlimited number of consultations
• One question per submission
• Provide information about saving money, paying off debt
• Review certain credit rights
• Obtain assistance in resolving credit issues
• Complete debt chart with counselor
• Organize assets/expenses
• Understanding solutions for credit problems
Identity Theft Coaching
Enjoy peace of mind with identity theft coaching and assistance in the event that your identity is compromised. This program is included as part of your legal benefits at no additional charge.
If an ID theft coach determines that attorney assistance is necessary, you will be referred to a local practicing attorney with related experience. You will receive up to a thirty-minute consultation and $75 attorney hourly rate.
Restoration Coaching Assistance
If you become a victim of ID Theft, and an ID Theft coach discovers it necessary for the assistance of an attorney, you will be referred to a local practicing network attorney that has experience in these types of issues. You will receive up to a thirty-minute consultation and $75 attorney hourly rate, if an hourly rate is quoted.
ID Theft Service Benefits
• Coaching to help guide you through the stresses of ID theft and the road to recovery
• Personal recovery kit to walk you step-by-step through the process of recovery
• Simple recovery letter preparation by plan attorney
• Review of necessary recovery legal documents (up to 6 pages)
• Help reviewing ID theft matter needs, including assistance reviewing and finding needed documents, identity theft centers, and related legal advice and assistance
• Up to a 30 minute in office or telephone consultations with local network attorney
Confidentiality Protected
Throughout our legal plan experience, one of the most important concerns to us has been the preservation of client confidentiality.
Our plan attorneys have pledged to abide by the attorney-client confidentiality oath that they took when they became licensed to practice law.
Benefits Notice
Benefits are subject to change without written notice. Please check back to this site for the most current plan benefits information.
Definitions of Coverage
Definitions
Please read this section carefully to be sure of all of your benefits.
BANKRUPTCY CHAPTER 7 includes preparation of the petition, documents, and schedules. Filing fees, court appearances and costs are additional. Attorneys have the option to offer you a single fixed rate which would include the basic fixed fee plus costs, court time, and expenses.
CORPORATION (REGULAR) includes preparation of the incorporation documents, articles of incorporation, by laws, and minutes. Does not include filing fees, costs or a corporate kit. Any extended work for the new corporation is not eligible for family plan discounts.
DIVORCE (SIMPLE) is when the plan member’s spouse is not represented by separate counsel, there are no minor children under age 18, marital assets are less than $80,000 and all issues are agreed to without aid of counsel. This does not include court appearances, the filing or preparation of documents affecting property or costs, or marital settlement agreements or separation agreements.
ELIGIBLE FAMILY MEMBERS are the plan member’s legal spouse or eligible domestic partner, Member’s biological unmarried dependent children, stepchildren, legally adopted children, children placed in the home for adoption and foster children, up to age 19, and from age 19 up to 25 years if they are enrolled in an accredited school or college or are primarily dependent upon the member for support. This plan covers the elder parents of both the member and their spouse/domestic partner even if they are not living in the plan member’s household.
NAME CHANGE obtaining name change for plan members and eligible family members where it is not contested or challenged. This includes preparation and filing of documents only. Court representation, filing fees and costs are an additional fee and are not included.
NON-COMMERCIAL REAL ESTATE CLOSING includes reviewing purchase or sale agreements, one hour of telephone consultation, and a one-hour appearance at closing for the purchase or sale of residential real estate not used for business or investment purposes. Title policy, other documentation, and extended consultation (if any) is an additional charge.
NON-SUPPORT (SPOUSE/CHILD) includes the preparation for and the attendance at a single hearing for judgments or contempt citations for non-payment of alimony, child support or maintenance and one hour of collection efforts after the hearing. Preparation does not include obtaining or discovering evidence, extended court time, and extended collections work.
PLAN/PARTICIPATING ATTORNEYS are licensed and qualified to practice law in your state, are required by the company to maintain professional liability insurance, and have contracted with LegalEASE, A Legal Access Company to provide legal services to plan members as outlined in these documents for the law areas that they handle and the cases that they accept.
PLAN MEMBER is any person who has contracted with LegalEASE, A Legal Access Company for a membership in the plan and has a current paid membership.
SIMPLE WILL (NO CHARGE WILL) a will distributing personal property and homestead generally and not involving trusts, specific bequests, real estate, tax matters, guardianships, living wills, health care proxy, or partitions.
WILL WITH SIMPLE MINOR’S TRUST a simple will with a minor’s trust for the surviving minor children of the plan member. This will is eligible for the guaranteed low fixed fee. It does not cover other kinds of trusts, complex tax matters, administration or estate planning. These additional estate planning matters can be handled under the guaranteed low hourly rate.
COMPLEX WILL means the member has a significant net worth and will benefit from tax planning, or the estate is subject to current state or federal estate taxation, the member owns a business that will continue in operation after death, the member wants to put restrictions on what heirs may do with the property, the member wants to leave money to someone in a trust because the person cannot manage his or her own affairs (such as a mentally handicapped child), or wants the property to be managed by a trustee for a period of time past the child’s age of majority, to age 25 or 30, for example, the member thinks that someone will challenge the will, and/or the member wants to exclude any lawful dependents.
TRAFFIC DEFENSE generally includes the preparation of court documents and attendance at a one-time only court hearing to settle the issue. Does not include court costs, fines, additional hearings or other related expenses. Does not apply in jurisdictions that consider traffic offenses to be criminal matters.
TERM The term of this plan is for one year and this plan will automatically renew without any action on your part for successive periods. However, should you desire to terminate this coverage, you may give 30 days’ written notice of termination at any time this plan is in effect. If you decide to terminate, you may call us for instructions on how to send the written notice. Once we receive it, we will terminate your coverage effective on the last day of the next full month after written notice is received. No refund of any monies prior to this period is contemplated under this plan.
CLAIMS ADMINISTRATOR means Co-ordinated Benefit Plans, LLC; or its subsidiary.
COVERED FAMILY MEMBER means the Member’s spouse and Member’s unmarried dependent children, including stepchildren, legally adopted children, children placed in the home for adoption and foster children, up to age 19, and from age 19 up to 26 years if they are enrolled in an accredited school or college as full-time student(s) and are primarily dependent upon the Member for support.
COVERED SPOUSE means the Member’s lawful spouse at the time the group policy is ineffect.
EFFECTIVE DATE means the date a Member’s coverage here under begins.
LEGAL PLAN ADMINISTRATOR LegalEASE, its affiliates, officers, directors, employees, and/or agents, including third party organizations and their affiliates, officers, directors, employees, and/or agents, hired by LegalEASE to perform services under this group policy/Certificate of Coverage.
MEMBER refers to the individual who isassociated with the Policyholder and who has paid or a premium has been paid on his/her behalf and who meets the eligibility requirements for Covered Services as defined by the Policyholder.
MEMBER SERVICE CENTER means the service location established to help make full use of the certificate benefits.
NON-PARTICIPATING ATTORNEY means an attorney not retained by Legal Plan Administrator who is selected and paid by the Member to provide services covered under the Certificate of Coverageup to the maximum amount as shown in the Schedule of Benefits.
PAID IN FULL means complete payment to a Participating Attorney for covered legal services.
PARTICIPATING ATTORNEY means an attorney retained by the Legal Plan Administrator to provide covered legal services at the amount shown in the Schedule of Benefits.
POLICYHOLDER means the organization named in the declarations page.
"WE”, “US”, “OUR” AND “COMPANY” means the name of the underwriter indicated on the firstpage of this Certificate of Coverage.
Covered Services
In consideration of payment and receipt by Us of the applicable premium, all Covered Services are available to a Member and all Covered Family Members. Except as noted below, the following Covered Services are provided to the Member when the Member uses a Participating Attorney. The Schedule of Benefits chart shows the reimbursement schedule when the Member uses a Non-Participating Attorney.
Name Change: Services required to accomplish a legal name change for a Member and/or Covered Family Member.
This benefit is limited to one use per year.
Guardianship/Conservatorship: Services required to establish a Member and/or Covered Family Member as the guardian(s) or conservator(s) of another. This benefit does not include fees for a court-appointed attorney for the child/conservatee.
This benefit is limited to one use per year.
Government Agency/Stepparent Adoption: Legal representation for a Member and/or Covered Family Member of up to the maximum shown in the Schedule of Benefits in a governmental agency or stepparent adoption. An uncontested adoption does not involve significant disputed issues. This benefit does not include: (1) contested termination of parental rights; (2) fees for a court-appointed attorney for the child; or (3) adoptions(s) made through any agency other than a governmental agency. A contested adoption requires more than five hours of attorney time and involves disputed issues.
This benefit is limited to one use per year.
Obtaining Benefits
Claim for Benefits
- Members must call the Member Service Center to confirm eligibility and coverage prior to consulting with any attorney. The Member Service Center will assign a Participating Attorney to provide services relative to the matter. Failure to notify the Member Service Center within thirty (30) days following consultation with an attorney may result in a denial of benefits.
- To obtain benefits under the Managed Case Rules: Members and/or Covered Family Member must secure a confirmation letter from the Member Service Center prior to proceeding with an attorney. The attorney must provide a written estimate of fees reflecting his or her best judgment as to the likely conduct of the case.We will set a maximum attorney fee that takes into account the reasonable level of reimbursement for the proceeding and the proposed litigation strategy. Fees as a result of services in excess of the maximum attorney fee are the responsibility of the Member and/or Covered Family Member.
- Members actively receiving services must remain enrolled and continue to pay premium hereunder. All benefits will be subject to subrogation and coordination of benefit rules.
- Upon completion of a Covered Service, the Member and/or Covered Family Member will be required by the Participating Attorney to sign a confirmation of completion. Failure to sign the confirmation may result in denial of the claim and the Member/Covered Family Member will be responsible for all legal fees.
- If the Member and/or Covered Family Member pays for pre-authorized services provided by a Non-Participating Attorney, the Member must submit a reimbursement form (provided by Member Service Center) accompanied by an original itemized bill, proof of payment and supporting documentation sufficient to demonstrate the work completed in the matterwithin sixty (60) days after incurring the legal fees. Benefits provided to the Member and/or Covered Family Member for Covered Services are subject to the maximum as shown in the Schedule of Benefits.
Disputes Between Member and Covered Family Member
In the event that the Member and one of the Covered Family Members are involved as adversaries in a dispute that is a Covered Service, only the Member will be covered. If two or more Covered Family Members are involved in a dispute that is otherwise covered, no coverage will be provided. If two Members are involved as adversaries in a dispute that is a Covered Service, separate coverage for each Member will be provided.
Exclusions
The following benefits are excluded:
Appellate court proceedings, class actions, interventions, derivative action and amicus curiae filings.
The preparation and filing of individual, partnership or estate tax returns, appellate or administrative proceedings related to tax returns, litigation before the U.S. Tax Court, U.S. Court of Claims or any other federal, state or other courts with respect to tax matters.
Matters relating to securities, trademark or patent matters; business or commercial interests, including, but not limited to, professional, partnership and/or corporate matters; matters involving the law or laws of jurisdictions other than the United States and its territories and Canada except as specifically described under Covered Services; any matters involving a government (domestic or foreign) entity or agency except as specifically described under Covered Services; farm related issues; matters involving commercial or rental property transactions, including the purchase, sale or lease of investment or income-producing property. A two-family house, whether or not used by the Member as his or her primary residence, is deemed an investment or income-producing property.
Legal services that are fully paid for or provided at no cost by any governmental agency, organization or insurance company.
Matters that the attorney deems frivolous, spurious, harassing, or unethical (collectively referred to as “frivolous”) or otherwise prohibited by the Model Rules of Professional Conduct of the state in which the attorney is licensed.
Costs associated with covered legal services, including but not limited to, all fines, court costs, penalties, sanctions, expert witness fees, bonds, bail bonds, attorney fees,exhibits, deposition costs, filing fees, transcripts, postage, telephone, photocopying, recording fees, messengers, judgments, jury fees, court reporter fees, investigative costs and all other incidental and out-of-pocket legal and litigation costs.
Any services on behalf of a Covered Family Member against the interests of the Member.
Any employment-related matter. This includes, but is not limited to, any dispute involving the Member’s employer or its affiliates, their officers or directors, the Member’s employee benefit plans, credit unions, programs or arrangements sponsored by an employer, or cases involving workers’ compensation, unemployment compensation, sex harassment, age discrimination, etc.
Any dispute or proceeding against the following persons or entities, their officers, directors,employees, or agents: any person or entity involved in the sale, marketing, administration or other processes related to thegroup policy; Legal Plan Administrator or its subsidiaries; Claims Administrator or its subsidiaries; Policyholder; Member’s employer; Nationwide Mutual Insurance Company and it’s parents, subsidiaries or any affiliated or successor company, plan underwriter or reinsurer; Plan Sponsor; or any Participating and/or Non-Participating Attorney, if the dispute or proceeding pertains to services provided under the group policy/Certificate of Coverage.
The Certificate of Coverage will not provide benefits in connection with pre-existing matters, which includes any matter where the Member and/or Covered Family Member is on notice as to a pending legal dispute or has previously contacted an attorney except when prior coverage under another Legal Plan provided by the Policyholder can be demonstrated.
Where there are specific hours or dollar amounts provide in this Certificate of Coverage, or where a maximum is set under the Managed Case Rules, the Member will be responsible for all attorney fees incurred over the maximum. Additional exclusions related to each benefit are included in the Covered Services.
In addition to the limitations specified in the definitions of coverage for the special plan discounts, this plan does not provide benefits for the following types of legal matters:
- Preparing, completing or filing of federal, state or local tax returns.
- Any employment-related matter. This includes, but is not limited to, any dispute involving the member’s employer or its affiliates, their officers or directors, any employee benefits plans, credit unions, programs or arrangements sponsored by the member’s employer, or cases involving worker’s compensation, unemployment compensation, sexual harassment, age discrimination, etc.
- Duplication of services previously claimed and in relation to the same matter.
- Filing fees, court costs, reporter’s fees and other miscellaneous costs in any proceeding. “Miscellaneous costs” are defined as service of process fees, investigative fees, expert witness fees, other witness fees, copy charges, telephone charges, supplies expenses and any other expenses incurred by any plan attorney, other than the plan attorney’s fees for legal services.
- Any legal proceeding in which the plan member is entitled to legal representation or reimbursement for the costs thereof, from any source other than this policy whether or not the plan member perfects or exercises this right.
- Frivolous matters are not included. A matter is defined herein as “frivolous” if the matter has no merit, is brought for the sole purpose of harassing, vexing, or annoying another party, or as otherwise defined by the code of professional responsibility of the state bar in which the matter is located.
- Any action against the plan or third parties under contract with the above-mentioned parties to provide the plan to plan members.
- Any service on behalf of a family member against the interests of the member.
- Any action, which plan attorney feels, may be in conflict with his/her ongoing practice, as defined in the Code of Professional Responsibility of the State Bar of the state in which the attorney is licensed.
- Any legal benefits and/or coverage for any questions or problems involving the following types of legal matters: antitrust, appeals, immigration, business matters, securities law, environmental torts, trademarks, copy rights, patents, tax, or matters related thereto. Any member, who consults with a plan attorney and discovers that one of these matters is involved in their legal matter, and otherwise would be excluded from coverage under this policy, shall not be charged for the initial consultation with the plan attorney. However, if the member chooses to go forward on representation of any such otherwise excluded matter, the member will be responsible for all costs and fees associated with such representation beyond the plan benefits enumerated herein.
- Any internet benefits offered or created by the company are subject to change at any time, and some benefits may be increased, decreased, or otherwise altered in part or in full for any reason whatsoever. The company’s website will be maintained to the best of the company’s ability to meet the services described herein, however, said changes may be required and no liability for such changes shall attach to the company.
General Provisions
Attorney-Client Relationship
All attorneys are subject to the authority of the State Supreme Court and the State Bar of the state where they are licensed to practice. The Member’s relationship with an attorney is privileged and strictly confidential. We will not interfere in the attorney-client relationship, nor in the attorney’s independent exercise of his or her professional judgment. Attorneys are not certified specialists.
The Member shall authorize the Participating Attorney to provide the Legal Plan Administrator with information and supporting documentationon the number and type of services provided to the Member.
By using legal services benefits thatare provided under the group policy/Certificate of Coverage, the Members agree that neither We, nor the Policyholder, nor any other person involved in the marketing or administration of the group policy,shall have any liability for the acts, errors or omissions of an attorney providing services, in whole or in part.
Non-Participating Attorney Services
If the Member already has an attorney, the Member may prefer to use her/him as a Non-Participating Attorney. To do so, the Member must first contact the Member Service Centerand notify the representative of his/her intention to use a Non-Participating Attorney for a Covered Service. The Member Service Centerwill send the Member a claim form to request reimbursement. The Member’s reimbursement will be based on the reimbursement schedule as shown in the Schedule of Benefits.If a Member already has an attorney at the time he/shebecomes a Member, the Legal Plan Administrator can offer to negotiate with the attorney on behalf of the Member, but will not guarantee the Plan Discounted Rate will be accepted by the attorney or offered by the Legal Plan Administrator.
Legal Terminology
The Member or Covered Family Member may call the Member Service Center to obtain a definition or explanation of any term used herein.
Coverage Territory
The coverage territory includes the United States and United States territories.
Premium Refund Provision
In the event that the premium mode is other than monthly and the group policy is terminated or the Member elects to terminate the coverage, a pro-rata premium refund will be made in accordance with the insurance laws of the Policyholder’s state.
Termination and Cancellation of Coverage
Coverage provided to the Member shall terminate upon the first of the following to occur:a.Cancellation or termination of the group policy;b.If applicable, the Member fails to re-enroll;c.The Member is no longer associated with Policyholder; ord.The Member fails to remit premium when due, subject to the statutory grace period.Coverage provided to a Covered Family Member of a Member shall terminate upon the first of the following to occur:
a. The Member’s coverage is cancelled or terminated; or
b. The family member ceases to qualify as a Covered Family Member as defined.
When coverage for a Member and/or Covered Family Member terminates and a matter is unresolved when coverage terminated, then any further legal work between said Member and/or Covered Family Member and the ParticipatingAttorney shall be outside the scope and coverage of the group policy/Certificate of Coverage. The Participating Attorney shall not be obligated to provide any benefits and any further legal services shall be based upon an independent and separate fee agreement entered into, if at all, between the former Member and/orCovered Family Member and the attorney. If such an agreement is not entered into, then the Participating Attorney may withdraw from any further representation in accordance with applicable law and State Bar standards.
Portability
The Member may continue this insurance by electing the option of portabilitywhen the Member no longer qualifies as an employee of the Policyholder or as a Member of the group to which the group policy is issued. The Member mustapplyfor portabilitywithin sixty(60)days of this disqualifying eventand make arrangements for premium payment.Portability coverage will take effect, subject to payment of the initial premium,as of the date the Member’s coverage under the group policy terminates. Credit will be given for any applicable Waiting Period based upon the number of months coverage was in force for the Member under the group policy.
Conformed to Statute
Any terms of the group policy/ Certificate of Coveragethat are in conflict with the statutes of the jurisdiction where issuedare amended to conform to the statutes.
Assignment of Benefits
The benefits provided under this group policy/Certificate of Coverageare not assignable.
Limits of Liability
No reimbursement of indemnification from the company to plan member or family is contemplated by this certificate. Thus, you are obligated to pay all fees for legal services, but only in accordance with those benefit costs as set forth in this certificate.
For a complete list of benefits and to view the mailer that was sent out, please click here.
Network
About the Network of Attorneys
When going in for surgery, you don’t want a surgeon that has a poor track record or only a couple years experience. We feel that a legal need is just as important.
Help Focus Infrastructure
When it comes to finding an attorney, an employee can waste days looking for the right one, even with a legal plan. Our process has a Help Focus Infrastructure. We focus on our relationships with our Providers to help us help your employees, faster. Our Attorney Match Technology and dialogue with attorneys and members ensures the right help the first time. Matching an employee to the right help expedites solutions while saving time and stress.
Standards and Qualifications
The credentialing standards that we utilize to vet our providers is the most stringent in the country. We focus on years of experience, as well as insurance and discipline, as well as penalty of perjury submissions with extensive back ground checks.
Under the Provider Network, your employees will receive legal help from professionals with many of these service characteristics:
- Experience in the Legal Matter Needed
- Quality Time Spent in Consultations
- Years of Legal Training and Experience
- Up-to-date Legal Training Each Year
- Lawyers Who are Service-Oriented
- Lawyers Who Have a Solid Local Reputation in their Communities
- Exceptional Backgrounds
- Years of Courtroom and Trial Experience
Provider Standards of Care
The Network Provider shall strive to provide the highest quality of legal representation and service to Plan Members.
Plan Providers agree to the following:
- To comply at all times with the Rules of Civil Procedure and Criminal Procedure and the Rules of Professional Conduct applicable to the jurisdiction.
- To return member's calls promptly, within one business day, and communicate with members such that a member and the member's family do not voice substantiated concerns over promptness or frequency of your or your firm's communication.
- To not enter continuances, adjournments, or the like without the member's comfort and consent.
- To not arrange for substitutions or stand-ins unless the member has been previously advised and that the member understands that you remain responsible for the case and to contact you if there is any concern or if proceedings do not go as planned.
- To always respect a member, their needs and family.
- To maintain a professional office, in staffing and appearance.
- To fully explain yourself such that a member has an understanding for the reasons behind your recommendations and suggestions, even if a member may not hire your firm.
- To not complete any additional work that will result in a fee to the member, where not covered by the member's plan, until a fee arrangement is fully understood by the member and there is a written agreement.
- To help each member individually and ensure that everything you do is in the interest of the member.
- To notify Legal Access Plans if there is or may be the possibility of a conflict of interest or violation of ethical codes.
- To notify Legal Access Plans if there may be a misunderstanding or potential service issue where there may be a complaint without breaking any client confidences.
- To direct any grievances or concerns, such as process procedure or billing, to Legal Access and not a member.
- To not refer any member to another attorney without the knowledge and consent of Legal Access if you cannot assist.
- To take responsibility and uphold the highest standards of customer service delivered by any and all firm staff or employees that have interaction with members.
- To communicate and cooperate with Legal Access Plans on any concern, inquiry or issue and return any communication from Legal Access within one business day.
About
We are here to serve you...
We believe people deserve to have a sense of safety and security, a peace of mind, when it comes to being protected in legal matters that they may not be the experts in. To have access to legal professionals that can ease and solve their legal burdens. We are here to serve you.
How we do it is by providing an in-depth pool of resources to accommodate all your legal needs. Legal Access has broad experiences with employees in small, medium and large companies in the public and private sectors, local, state and federal government offices, unions, employee assistance plans, work-life companies, and organizations, when it comes to solving your legal matters.
What we do is provide value by creating unparalleled access to a network of skilled attorneys to cover your legal needs with options in convenient plans. We are a diversified employee benefits company engaged in administration, network development, technology management and insurance, based in Houston, Texas. Since 1971, we have grown from five attorneys in Los Angeles providing services to a modest amount of companies into a company with the strongest attorney network across America. We provide assistance to members over half of a million times each year throughout the United States and the world.
Legal Access Companies consists of several companies and brands to best meet customer needs, including but not limited to: Legal Plans USA, Legal Access Plans, LegalEASE, and LAMG. Legal Access Plans has a wide array of products across several market segements, including worksite, employee assistance and worklife.