Team

Team

Our most valuable resource is our team. Our people are what makes us great. Meet a few of our team members that you may come in contact with when working with us.

Robert L. Heston, Jr., President and CEO of the Legal Access Companies, believes in challenging the status quo in providing legal benefits to employees in the Voluntary Benefits market. Using lawyers has always been difficult for middle income Americans. Revolutionizing how employees interact with, and understand, lawyers and the American Legal System, has been Mr. Heston’s passion in his 38-year term with Legal Access.

Ms. Lalasz began her career with Legal Access Plans in 1994 as a Customer Service Representative and has since experienced every area of company operations. She was appointed Vice President of Operations in 1999 and promoted to Chief Operating Officer in 2011. In her current role Ms. Lalasz is responsible for the company’s Information Technology, Member Services, Administration and Network Development departments.

Barrett joined the Legal Access | LegalEASE team in 2001. Barrett leads the Information Technology team and oversees the planning and implementation of all custom software, hardware and security systems. Barrett has over twenty years of experience in software development, networking & information security and is currently leveraging that expertise at Legal Access Plans to reliably deliver services and respond to the needs of its clients.

As Legal Access Plans’ Corporate Counsel, Courtney oversees the legal, regulatory, and compliance needs for all departments of the organization.  She also acts as a liaison with the network providers who serve Legal Access Plans’ members.  Courtney began her career in the insurance industry working for an international insurance company where she gained extensive experience in providing exceptional customer service, analyzing and processing claims, and conducting special investigations.  She brings a full understanding of – and deep respect for – members experiencing legal issues.  Court

Prior to joining Legal Access Plans in October 2014, Krissy graduated from Northeastern University in Boston, MA with a BS degree in Public and Organizational Communication.  After college, she worked for eight years in front office management of the luxury hospitality industry, with companies such as the St Regis and Ritz Carlton.  During her time with the Ritz Carlton, she opened hotels in locations across the country, including Fort Lauderdale, FL, Charlotte, NC and San Francisco, CA.

Ms. Jacquo started her career with Legal Access Plans in 2003 as a Member Service Specialist then transitioned from Provider Specialist to Marketing and Sales and then finally to Network Director of the LegalEASE attorney network.
 
Joy joined LegalEASE, a LEGAL ACCESS Company in 2016 as the Manager of the Member Services Department. With 16 years of experience in customer experience and management, Joy  lead the Member Services Team by teambuilding and motivating the team to reach their full potential.  Joy has attended Loyola University,  and is currently attending the University of Houston to pursue a degree in business management.
 
Steve joined the LegalEASE team in 2019. He is the Director of Claims and leads a group handling the end to end processing of claims received from insureds and providers. 
 
Jim joined LegalEASE, a LEGAL ACCESS Company in 2014 as Account Executive and has now transitioned to Director of Client Development. He has over 20 years of experience with building relationships with clients. Today, Jim leads the account management team in strategic service delivery, ensuring each client's employees are receiving the maximum benefit from the Legal Plan.
 
Jim received his MBA at the  Bauer School of Business at the University of Houston. He is also a huge baseball fanatic and a Houston Astros fan.
Nick joined the LegalEASE, A Legal Access team, in 2014 as Controller and has over 15 years of experience in Accounting, tax, and financial systems. He is responsible for overseeing the Accounting Department, financial reporting, corporate finance and treasury. His diverse accounting background in industries such as oilfield services and aviation has helped Nick navigate LegalEASE through years of exponential growth.
 
Carrie manages client and broker relationships for Legal Access Plans while proactively influencing client enrollment. Before joining the company in 2019, she studied culinary arts and business management at a university in New Hampshire where she received both her associate and bachelor’s degrees. Her professional foundation was created in the service industry as a chef where she learned to have a high level of commitment to her work, mental fortitude, and the ability to exercise creativity in a high stress environment.

Vanessa joined LegalEASE, a LEGAL ACCESS Company in September of 2014. She started as a Provider Specialist then applied for the Implementation Manager position in April of 2017.

As Implementation Manager, Vanessa works almost exclusively with new clients. She makes sure all parties have the information needed to have a successful enrollment and a smooth transition when first working with LegalEASE. Vanessa enjoys learning something new about the American Legal System every day in her past and current roles.

Delayne joined the LegalEASE team in 2021 as the Member Services Department Manager. She is responsible for a team of 20+ Member Specialists who are the face of the company when our Members call in needing to open a case. They take incoming calls, ask questions to get the whole picture of the legal matter from the Member and provide expectations on when an attorney is assigned to their case.

Sanju joined the LegalEASE team in 2020 as the Provider Specialist Department Manager. She is responsible for a team of Provider Specialists who match the right attorneys to the Member's legal case.

Sanju has over 23 years of hospitality experience with the Four Seasons Hotel in Malaysia, Indonesia, Maldives and Egypt where she managed up to 40 team members. Sanju’s hobbies include travel, learning new things and practicing yoga and meditation.

Alyssa has been co-leading the Customer Resolution Department, along with the Member Service Department since December 2020. In mid-May 2021, Alyssa will transfer from Member Services Department Manager into her new role as Customer Resolution Department & Lifecare/Empathia/EAP Manager. She will be leading a 20+ person team of Customer Resolution Specialists that will work to solve our Members concerns and provide a better overall experience when Member's use their Legal Plan.
 

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